This help will teach you how to send a problem report message to Mapaprop Support

Mapaprop Help System

Access help at any time from the Help button. If you don't find answers, send a "Problem Report"

How to request help

1- Read the help

Many screens contain a floating Help button

Clicking it displays visual help

You can also access it from the menu

2- Report a problem or suggestion ticket

There are multiple access points to report tickets to support. The official method is Menu > Support > Report Problem.

Now you can report your problem. Be specific and provide data such as property code or reference URLs.

3- My Problems: Read responses and send messages

Reported problems are recorded in My Problems, and can be accessed from the same help button

From My Problems, you can view your list of active problems. By clicking on the problem you can see the details and send more messages.

By clicking on the message, you can see its details

By pressing Reply you can continue sending messages about the same problem

The send new message screen will allow you to continue detailing the problem so Support can find the solution

Conversations accumulate

4- Report, response, and resolution notifications

When you report a problem, the Support team is responsible for responding to it. The process has 4 stages:

• Report
• Acceptance
• Response/s
• Problem closure

Report:

You report a problem and will receive a copy by email to your user address.

Acceptance

When Support reviews your problem, it is accepted, which means it has been read and they are working on your case. This action does not generate an email notification and can only be viewed in your Help and Support.

Responses

The support team will respond to your report. For each response, you will receive an email notification at your registered email address in your user (My Profile). The responses are recorded in your Help and Support. They may include the solution or request additional information to better understand the problem. Each response generates an email notification.

Problem closure

When technical support resolves the problem, they mark it as "Resolved". This closes the problem instance and the system sends a final confirmation email to the email registered in My Company.