Mapaprop

Pending Charges

This screen appears when your account has pending charges that prevent normal access to the system. Depending on the situation, you'll see one of three possible scenarios.

Scenarios

A. Charges pending payment

You have overdue invoices that haven't been paid yet.

What you see:

  • Your current balance (in red if there's a debt)
  • List of pending charges with receipt number, date and amount
  • Debtor scoring (if applicable)

Available actions:

  • Pay Now: Takes you to the payment page to pay off the charges
  • View Details: Shows the full detail of your pending transactions

B. Payments pending crediting

You already started the payment but it hasn't been confirmed yet by the payment system (it can take up to 48 hours).

What you see:

  • List of payments in process with group number, amount and invoices included

Available actions:

  • View Pending Payments: Shows the status of your payments in process
  • Cancel and Pay Again: If there was an error or you want to use another payment method, you cancel the current payment and start it again

C. Mixed situation

You have payments in the crediting process AND new charges that require a separate payment.

What you see:

  • Section 1: Payments in the crediting process
  • Section 2: New pending charges

Available actions:

  • View Pending Payments: Status of the payments in process
  • Pay New Charges: Start payment for the new charges

Tip: For immediate unblocking, pay with a credit card using the Pay button, then press Exit Mapaprop and log back in. The block will be removed.

Debtor scoring

If your account accumulates debt, the system shows a risk indicator. This scoring is updated automatically based on the status of your payments.

Frequently asked questions

  • Why can't I access my account?
    Your account has pending charges that must be paid to restore full access.
  • How long does it take for a payment to be credited?
    Depending on the payment method, it can take up to 48 hours to be confirmed.
  • Can I cancel a payment in process?
    Yes, from scenario B or C you can cancel and start the payment again with another method.
  • I already paid but it's still blocked?
    Wait up to 48 hours for it to be credited. If it's still blocked after that period, contact support from Support > Tickets in the Mapaprop menu.

If you have overdue payments that are Pending Payments that haven't been credited, the account will also be blocked. Tap View Pending Payments and cancel them so you can pay again and unblock the account.

Found a problem? You can report it from Support > Tickets in the Mapaprop menu.