Cancellation for Non-Payment - Guide for Clients
Summary: What happens if you don't pay for your Mapaprop service.
In Summary
| Stage | What happens | What to do |
|---|---|---|
| Unpaid invoices | Your account is blocked | Pay to unblock |
| 2-4 months unpaid | Your service is cancelled | Pay off the entire debt |
| Up to 90 days after | Your data is still stored | Pay to recover everything |
| After 90 days | Your data is deleted | There's no going back |
How much time do I have before losing my service
It depends on your plan:
| Plan | Time before cancellation |
|---|---|
| Website, Website Promo, Website+ | 4 months unpaid |
| Web Hosting (Standard, Light, Flex) | 4 months unpaid |
| Plus, Pro+, Business, Business Manager | 2 months unpaid |
What happens when my service is cancelled
- Your website goes offline - It can't be viewed
- You can't access the panel - Account suspended
- Your data stays stored for 90 days - You can recover it if you pay
- After 90 days: it's deleted - It's final
AI Chat: if you had Mapaprop Business with the AI Chat widget active, the widget automatically turns off on the site (visitors won't see it). The configuration (assistant, message, instructions) is NOT deleted during the 90 days — if you pay and reactivate Business, the chat comes back fully configured.
What data gets deleted
If you don't pay within 90 days, the following is deleted:
- All your properties
- Photos, videos and floor plans
- Contacts and leads
- Configurations
- Integrations (MercadoLibre, Zonaprop)
- AI Chat configuration (assistant, message, instructions)
- Historical Inbox messages generated by the AI Chat
It cannot be recovered after deletion.
How to recover my account
Before 90 days:
- Pay off your entire debt
- Write to collections@mapaprop.com with proof of payment
- Within 4-24 business hours your account is reactivated with all your data
After 90 days:
- You can pay and use Mapaprop again
- But your previous data no longer exists
- You must start from scratch
Emails with your own domain
If you use emails like contacto@suinmobiliaria.com:
- Once cancelled, your emails stop working
- Messages you already have are safe on Google/Microsoft/Zoho
- When you reactivate your account, we restore the configuration
Recommendation
If you know you won't be able to pay, cancel voluntarily before accumulating debt. Your data is stored indefinitely and you can come back whenever you want.
To cancel: Manage Plan > Cancel (requires an up-to-date account)
Contact
- Debts and recovery: collections@mapaprop.com
- Billing: facturacion@mapaprop.com
- Support: soporte@mapaprop.com
If you want to know the details of Data Deletion, read Data management and deletion rules