Branches / Team
Manage your real estate agency's Branches / Team. From here you can view, create, and edit your company's offices, assign contact information, and manage your plan's limits.
Overview
The page shows all your branches as ordered cards. The main branch always appears first in the list. Each card shows the name, contact information, and informational badges.
Clicking any card opens that branch's edit page.
Information for each branch
Each branch card shows:
| Element | Description |
|---|---|
| Name | Branch name |
| Phone | Main contact phone number |
| Branch email (click to send an email) | |
| Address | Full address (click to open in Google Maps) |
Badges
| Badge | Color | Meaning |
|---|---|---|
| Main | Green (brand) | This is the account's main branch. Uses "My Company" data by default. |
| Agent | Indigo | The branch was created automatically when an agent was added. |
| Incomplete data | Red | Missing required data: address, phone, email, or location (country/state/city). |
Branches / Team and Property Notifications
Branches are linked to properties. When you assign a property to a branch, messages (leads) that come in from publication portals are sent as an email alert to the mailbox registered for that branch. In addition, a copy is sent to the administrator's email (My Company). If the administrator's email is the same as the branch's, only one notification is received.
Messages also enter the system's Message Inbox, where they can be managed directly.
Important: Selecting a branch for the property determines which mailbox receives inquiries from interested parties. Make sure each branch has a correct and up-to-date email.
Main Branch
The main branch was created when you registered with Mapaprop. It used the same registration data.
The main branch represents your real estate agency's public identity. Its contact details are what interested parties see when they inquire about a property assigned to that branch.
The Main branch uses the data from My Company. Edit the branch to change them independently.
The main branch cannot be deleted.
If you modify your My Company data, the main branch's data will automatically be overwritten.
If you modify the main branch's data, My Company data will automatically be updated as well, except for the "branch name" field.
Creating a new branch
- Click the ADD BRANCH button.
- A form opens with the following fields:
| Field | Required | Example |
|---|---|---|
| Branch / Agent Name | Yes | Downtown Branch |
| Address (Street and Number) | Yes | 1234 Corrientes Ave. |
| ZIP Code | No | 1428 |
| Location (Country, State, City) | Yes | Argentina > Buenos Aires > CABA |
| Main Phone | Yes | 011-4444-5555 |
| Phone 2 | No | 011-5555-6666 |
| Phone 3 | No | 011-7777-8888 |
| WhatsApp/Mobile | No | 5491112345678 (no spaces or +) |
| Yes | branch@company.com | |
| Set as Main | No | Toggle to mark it as main |
- Fill in the required fields and click Create.
- The system asks for confirmation before creating the branch.
Note: The WhatsApp/Mobile field is only available for accounts with a Plus, Pro, Business, or Website subscription.
Branch limits by plan
The number of branches you can create depends on your plan:
| Plan | Branches / Team (max) |
|---|---|
| Free | 1 |
| Hosting / Website | 1 |
| Plus | 2 |
| Pro+ | 3 |
| Business | 30 |
| Business Manager | 50 |
The indicator below the add button shows your current usage, for example: "2/3 branches".
When you reach the limit, the ADD BRANCH button is disabled and a link appears to upgrade your plan.
If your plan doesn't include branch management, you'll see a message indicating so with a link to view available plans.
Incomplete data
If a branch has the Incomplete data badge (red), it means one of these required fields is missing:
- Address
- Main phone
- State
- City
Click the card to edit it and complete the missing data. This is especially important for agent branches, which are created automatically and need the agent to complete their contact information.
Agent Branches
When an agent is created from Settings > Users, the system automatically generates a branch with their name. These branches are identified with the Agent badge (indigo).
Important rules:
- An agent's branch cannot be deleted directly. To free up the branch, you must first deactivate the agent from Settings > Users.
- An agent's branch cannot be a reassignment target when deleting another branch. It belongs to the agent; transferring the client's properties to it would change their ownership. That's why the selector that appears when deleting a branch never lists agent branches.
- The agent's branch email is synced with the user's email. It can only be changed by editing the agent, not by editing the branch.
- Agents are available starting with the Pro+ plan.
Editing a branch
Click any branch card to go to the edit page. From there you can:
- Modify all contact details (name, address, phones, email)
- Change the geographic location
- Set it as the main branch
- Delete the branch (if it's not the main one nor an active agent's)
Manage Salespeople
The MANAGE SALESPEOPLE button takes you to Settings > Users, where you can create salespeople and agents, assign them to branches, and manage your real estate agency's team.
Permissions
| Role | Can view branches | Can create/edit |
|---|---|---|
| Administrator | Yes | Yes |
| Manager | Yes | Yes |
| Salesperson | Yes | No |
If you're a salesperson, you'll see a notice indicating you must contact the administrator to manage branches.
If your role doesn't allow adding branches, a permissions message appears instructing you to contact the administrator.
Frequently asked questions
How do I change the main branch?
Click the branch you want as main, and from the edit page enable the "Set as Main" option. You can also do this when creating a new branch.
Why can't I add more branches?
You've reached your plan's limit. Upgrade your plan to have more branches available.
Can I delete a branch?
Yes, from the branch's edit page (except the main one and active agents' branches). Properties and users are automatically reassigned to another branch.
What happens to properties if I delete a branch?
They're automatically reassigned. If you have 2 branches, they go to the main one. If you have 3 or more, the system opens a modal with a selector where you choose which branch to reassign to before confirming. The selector only lists regular branches (the main one or those without an agent); agent branches can never be a target.
Why does a branch say "Incomplete data"?
It's missing required data (address, phone, email, or location). Click the card to complete it.
I can't edit an agent's branch email, why?
The agent's branch email is synced with the user's email. Edit the agent from Settings > Users to change it.
What does the "Agent" badge mean?
It indicates the branch was created automatically for an independent agent. It can't be deleted directly; you must first deactivate the agent.
Premium features: Some features require a subscription. Manage my plan
Need help? Technical Support