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Edit User
Overview
From this record you can view and modify the information of a user on your team. Depending on the user type (salesperson, agent, administrator), the available options vary.
Only account administrators and managers can access this screen.
User header
At the top, a card shows the user's main details:
| Field | Description |
|---|---|
| Name | User's full name |
| Role | Color badge based on type: Administrator (dark green), Manager (light green), Salesperson (green), Agent (dark green with indigo badge), Mapaprop Admin (red) |
| Status | "Active" (dark) or "Inactive" (gray) badge |
| User's email address | |
| Branch | Name of the assigned branch |
| Agent Badge | Appears in indigo if the user is an independent agent |
| Incomplete branch | Red badge that appears if the agent's branch is missing required data (address, phone, email, location) |
| Last access | Date and time of the last login |
If the user is an agent, you'll see an Edit branch button that takes you directly to their branch's record.
Editable fields
| Field | Description |
|---|---|
| Full Name | Required. User's first and last name. |
| Required. Email address. If the user is an agent, editing this email also automatically updates the email of their linked branch. | |
| Branch | Branch assigned to the user. Select from the dropdown list. |
Note about agents: An agent's branch email is synced with the user's email. If you change the email here, it's updated on both sides automatically.
Security
Reset password
From the Security section you can send the user an email so they can reset their password.
- Click Reset Password.
- Confirm the action in the dialog.
- The user will receive an email with a temporary password.
Activate and deactivate users
The activation and deactivation buttons appear depending on the user's status and type:
Deactivate a salesperson
If the user is an active salesperson (not an agent, not an administrator), the Deactivate button appears in red.
- The deactivated salesperson won't be able to log in.
- Their properties, messages, and contacts remain intact.
- They'll appear in the "Deactivated Users" section of the user list.
Deactivate an agent
If the user is an active agent, the Deactivate Agent button appears in red. Deactivating an agent also removes their branch, since it belongs to them exclusively.
- If the account has 2 branches (the agent's and the main one): properties and contacts are automatically reassigned to the main branch. You just need to confirm.
- If the account has 3 or more branches: a dialog opens where you choose which branch to reassign the agent's properties and contacts to before confirming.
Upon completing the deactivation:
- All properties and contacts are moved to the destination branch.
- The agent's branch is deleted.
- The agent is deactivated. No data is lost.
Activate a user
If the user is inactive (and is not an administrator or Mapaprop Admin), the Activate button appears. Once activated, they can log in again.
- Activation is subject to your plan's limits. If you've already reached the maximum number of active salespeople, you won't be able to activate them until you free up a slot or upgrade your plan.
Save changes
- Modify the fields you need.
- The Save button is enabled only when there are pending changes.
- When you click Save, confirm the action in the dialog.
- If everything is correct, you'll automatically return to the user list.
To discard changes, click Cancel.
Permissions
| Role | What they can do |
|---|---|
| Administrator / Manager | Edit data, reset password, activate/deactivate users |
| Salesperson | Cannot access this screen |
Managing users other than the main administrator requires a Plus subscription or higher. If you don't have an active subscription, you'll see a notice with the option to view the available plans.
Frequently asked questions
Can I change the main administrator's email?
No. The administrator's email field is locked on this screen.
If I edit an agent's email, does it also change on the branch?
Yes. The agent's email and their branch's email are synced. The change is applied on both sides automatically.
What happens if I deactivate an agent?
Their properties and contacts are reassigned to another branch, and their branch is deleted. No data is lost. You can reactivate them later, but the branch won't be recreated automatically.
Can I reactivate a user if my plan is full?
No. First free up a slot by deactivating another user or upgrading your plan.
Premium features: Managing multiple users requires an active subscription. Manage my plan
Found a problem? Technical Support
Related Articles Users and Branches
Users, Agents, Roles, and Branches
The image that appears for each user is automatic and comes from the Gravatar system, associated with the user's email address registered in Mapaprop. It comes from Gravatar. If you ever had an account with a Wordpress, Automattic Inc, Gravatar, or related service, you likely have an image registered at gravatar.com. That image can be managed from https://gravatar.com. Go to https://gravatar.com/ with the same user email. If you don't have a password, try resetting it. That way you'll be able to change the image that also appears in Mapaprop.