Member Profile
From this page you can view and manage the detailed information of a member of your real estate network. You reach the profile by clicking a member on the members list.
Member information
The profile shows the member's personal and contact details:
| Field | Description |
|---|---|
| Name | Customer name (or "Customer #ID" if they have no name on record) |
| Customer ID | Unique identifier of the customer on the platform |
| Email address (clickable to send mail) | |
| Phone | The member's landline |
| Mobile | The member's mobile phone |
| Address | The member's physical address |
| Member since | Date they joined the network |
| Account status | The member's status in the network: Active, Pending approval, or Deactivated |
Network configuration
Shows the member's specific configuration within the network:
| Field | Description |
|---|---|
| Status | Active or Inactive in the network (green or yellow indicator) |
| What they contribute to the network | Contributes all (all their properties go in) or Chooses what they contribute (decides one by one). It shows what the system actually does, combining your network's mode with the member's preference |
| Website Publication | Whether the member's properties are published on the network's website |
| Requires Approval | Whether the member's listings require prior approval from the administrator |
Plan
If the member has a plan assigned, the details are shown:
- Plan: Description of the active plan
- Max. Listings: Maximum number of properties they can publish
- Cost: Cost of the assigned plan
- Billing Cycle: How often the plan is charged
Available actions
The available actions depend on the member's current status:
| Action | Available when | Description |
|---|---|---|
| Approve Member | Pending member | Approves the member so they can publish properties in the network. The configured Plan Template is applied to them |
| Reactivate Member | Deactivated member | Brings back a member you had removed |
| Deactivate Member | Active member | Deactivates the member and pulls their properties out of the network (requires double confirmation) |
Before deactivating a member. The action requires double confirmation because it pulls every property that member had published out of the network. They stop appearing in the network's search and on the sites that show it.
If you reactivate them later, their properties don't come back on their own. Deactivating a member can be undone: that's what the Reactivate Member button is for. What isn't undone is the publication: the member comes back to the network with no property published and starts from scratch.
There are two ways for them to be in the network again:
- The member publishes them again, from their account.
- You set the network to automatic publication: if the network publishes automatically, the member's properties go back in on the next synchronization, without them having to do anything.
It isn't a system error: removal actually pulls the listings out, it doesn't hide them.
Member statuses
| Status | Color | Meaning |
|---|---|---|
| Active | Green | Approved member, can publish properties in the network |
| Pending | Yellow | Request sent, awaiting approval from the administrator |
| Deactivated | Red | Member removed by the administrator. Can be reactivated |
These are the three possible statuses. A member is always in one of them.
Works on the Business plan. Managing your network's members —approving requests, removing them— doesn't need Business Manager: Business is enough. The console's other screens (Composition, Properties, Rules, and Business) do require it. To change plans, go to Settings > Upgrade. !NOTEFound a problem? You can report it from Support > Tickets in the Mapaprop menu.