Mapaprop

A chatbot is a system for interacting with customers in real time from your website. In the case of Mapaprop, the options for integrating these systems are always third-party.

These third-party systems provide methods for embedding chat systems on websites.

To consider adding a chatbot system, you should keep the following in mind:

  • A chatbot will require you to sign up for some online chatbot system (e.g. Zopim from Zendesk Chat), whether free or paid. If it's free, extended options will be offered through a paid subscription, which can increase your monthly website maintenance costs.
  • A chatbot requires you to have time to attend to these conversations, and generally means keeping a web application open all day to receive those messages.
  • A chatbot requires configuration, such as creating automatic responses. This means learning a new system.
  • Mapaprop can integrate the system you want, but support only covers the integration of the tool — we do not provide support for third-party tools

Now that we've explained those important points, here's our recommendation on what to activate:

  1. You can add Facebook Messenger to attend to customers from your Facebook page by embedding a code provided by Facebook on your website. With this option, you can use a well-known, simple-looking tool that also gives you great customization and automatic response capabilities. This option is simple and probably the most convenient. Watch this video https://www.youtube.com/watch?v=TisjtrKJXM0 (at minute 5:31 you'll see how it looks and works on your website.)
  2. WhatsApp Business. This is a system you're probably familiar with. It simply works by downloading an app to your phone, and generally requires having a dedicated mobile line for it. https://www.whatsapp.com/business/ In Mapaprop's case, you just need to request the addition of the WhatsApp button, and then set the mobile number in your Mapaprop account > menu > real estate agency > company > contact.
  3. Zendesk Chat. This is a highly configurable system, with free and paid options. You should register an account, and then you can either send us a code to embed on the website, or send us the username and password so we can obtain the code.

We strongly recommend option 1. It's the most complete and also lets you interact with your customers through Facebook. On the other hand, everyone has WhatsApp. Finally, Zendesk is the most business-oriented option.

To request integration, send an email to websites@mapaprop.com

Tutorials